Orderdock

1. Introduction

Orderdock (“we,” “our,” or “us”) operates the orderdock.com website. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. We are committed to protecting your privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, and account credentials when you create an account.
Service Data: Restaurant menus, order data, customer information, and delivery logistics.
Usage Data: Pages visited, features used, time spent, and interaction patterns.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: We use cookies and similar tracking technologies as described in Section 6.

3. How We Use Your Information

To provide and maintain our services
To personalize your experience
To communicate with you about your account or our services
To analyze usage patterns and improve our platform
To ensure security and prevent fraud
To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third-party services that help us operate (hosting, analytics, payment processing).
Legal Requirements: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies for site functionality and optional analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings or our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the site to function.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information
Request correction of inaccurate data
Withdraw consent for data processing
Request deletion of your data
Receive your data in a portable format

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is deleted within 30 days of account closure. Anonymized analytics data may be retained indefinitely.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Contact Us

For privacy inquiries, please contact our Privacy Officer at privacy@orderdock.com